Privacy Policy
Introduction
Wasatch Wellness SMS Privacy Policy
Effective Date: January 2025
Introduction
Effective Date: January 2025
Wasatch Wellness is committed to protecting your privacy. This SMS Privacy Policy (the “Policy”) governs how we collect, use, and protect the personal information you provide in connection with your use of our SMS services (“Service”), which we deliver via a third-party messaging platform. This Policy is part of our Terms of Service.
By using our SMS Service, you agree to the terms of this Policy. Wasatch Wellness reserves the right to update this Policy at any time. The latest version will always be available, and continued use of the Service indicates your acceptance of any changes.
Benefits
What Personal Information We Collect
When you interact with our SMS Service, we may collect:
- Your mobile phone number.
- Message content you send or receive.
- User names or screen names (if applicable).
- Any personal information voluntarily included in text messages, such as names, email addresses, or appointment details.
You have the right to request information about the personal data we collect from you, and to request that we delete this information.
Benefits
How We Use Your Information
We may use your personal information to:
- Provide SMS communications such as appointment reminders, promotions, and health updates.
- Respond to your inquiries.
- Improve our services.
- Communicate important service updates.
- Conduct internal research and analytics.
- Meet legal and operational requirements.
All messages sent or received may be stored on secure servers provided by third-party vendors. We retain these messages as long as necessary for service and legal purposes.
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Disclosure of Information
We do not rent, sell, or share your personal information with unrelated third parties for marketing purposes. We may disclose your information under the following conditions:
- With your consent.
- To enforce our Terms of Service.
- To trusted service providers who process data on our behalf under confidentiality agreements.
- As required by law, including compliance with subpoenas or legal processes.
- To investigate potential fraud or threats to safety.
- In the event of a company merger or acquisition.
We may share aggregated, anonymized data (such as total number of messages sent) for reporting or marketing purposes.
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Security
Wasatch Wellness takes reasonable steps to protect your personal information. We use secure systems and trusted service providers. However, we cannot guarantee that unauthorized access will never occur. Messages sent through third-party SMS networks and mobile carriers are not under our direct control.
Mobile information will not be shared with third parties or affiliates for marketing/promotional purposes. All opt-in data and consent records will remain confidential and are not shared externally.
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Opting In
You may opt in to receive text messages from Wasatch Wellness through:
- Providing your phone number via web form, paper form, or in-person.
- Sending a keyword (e.g., “START”) to a designated phone number.
- Giving verbal or written consent during appointment scheduling.
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Opting Out
You can opt out of SMS messages from Wasatch Wellness at any time by replying **STOP** to any message. You will receive confirmation of your opt-out and no further messages will be sent unless you opt in again.
Reply **HELP** for customer support or assistance with our SMS services.
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Children
Our SMS Service is not intended for children under the age of 13. We do not knowingly collect personal information from children. Users must be at least 18 years old, or at least 13 years old with parental consent, to use the Service.
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Limitation of Liability
Wasatch Wellness is not liable for any disputes, data breaches, or losses caused by third-party providers, nor for any damages arising from unauthorized use of your mobile number or information transmitted via the Service.
We will not discriminate against you for exercising your privacy rights under applicable laws including CCPA or CPRA.
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Non-Discrimination
We will not discriminate against you for exercising your privacy rights under applicable laws including CCPA or CPRA.
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Questions or Concerns?
If you have any questions regarding this Policy or your rights, please contact us by replying **HELP** to any of our messages, or reach us at:
- Email: heber@wasatchwell.com
- Phone: 435_709_5201
- Address: 150 N Main Street #105, Heber City, UT 84032
Benefits
SMS Communication
Data Rates and Frequency: Standard message and data rates may apply. Message frequency may vary.
Opt out: You can opt out at any time by replying STOP or calling us at 435_709_5201 or email heber@wasatchwell.com to request mobile opt out.
Help: For help please reply HELP or reach out to us at 435_709_5201 or email us at heber@wasatchwell.com.
Consent: Mobile opt in data or consent will not be shared with third parties for marketing or promotional purposes.
